A customer in Mineola, TX called us because their heater wasn't working. They had no heat in their home and needed help right away.
Our technician diagnosed the problem and found that the furnace had a faulty flame sensor. This sensor is important because it tells the furnace when it's safe to keep running. When it goes bad, the furnace won't stay on.
We replaced the flame sensor with a new one. After the repair, the furnace started up and stayed on properly. The sensor readings are now at the levels the manufacturer recommends.
The customer was very happy that we could come out on a Sunday to fix their heating problem. We know how important it is to have heat when you need it, especially on weekends.