A homeowner in Emory, TX called us about a no heat problem with their heat pump system. Our technician diagnosed the issue and found the heat pump was low on refrigerant. This caused the auxiliary heat to run for excessive amounts of time, driving up energy costs.
We discovered an indoor wiring issue that needed immediate attention. Our team corrected the wiring problem and added the proper amount of refrigerant to restore the system's efficiency. The heat pump is now working as intended and providing reliable heating.
We presented the customer with repair options and discussed preventive measures. The homeowner enrolled in our regular maintenance program. We'll check the system again in the spring to monitor the refrigerant levels and ensure the repair is holding up well.
Low refrigerant in heat pumps can cause serious problems if left unchecked. The auxiliary heat strips work much harder when the heat pump can't operate efficiently. This leads to higher electric bills and unnecessary wear on the system. Regular maintenance helps catch these issues early before they become costly repairs.