A homeowner in Mineola, Texas was dealing with a persistent refrigerant leak in their air conditioning system. Our technician performed a thorough electronic leak test to pinpoint the source of the problem. The test revealed that the evaporator coil was leaking and needed replacement. We replaced the faulty evaporator coil with a new one. While the air handler was disassembled, our team took the opportunity to deep clean all biological growth that had accumulated inside the unit. This extra step helps improve air quality and system efficiency. After installing the new coil, we conducted a complete pressure test to ensure there were no additional leaks in the system. We then pulled a proper vacuum on the system and added fresh refrigerant. The air conditioning unit is now working like new again, providing reliable cooling for this East Texas home.
Evaporator coil removed from unit laying in yard
This shows the inside of the unit covered in a biological growth
This shows the unit after it was deep cleaned now with no growth present
Josh, a very professional, punctual & personable gentleman, assessed our A/C situation. He gave us options for repair or replacement, and suggested the most cost effective for us. I recommend Family Air for your needs.
John Epps
A customer in Quitman, TX needed climate control for their newly constructed shop building. They chose a ductless mini split system for its efficiency and flexibility. Family Air HVAC Services installed a 1-ton ductless mini split heat pump to provide both heating and cooling for the space. The customer had an electrician run the high voltage power to the area. Our technicians made the final electrical connections and installed a surge protector to guard against power fluctuations. The system is now operating perfectly, providing reliable heating and cooling. The sleek black indoor unit complements the shop's rustic wall design beautifully. This installation gives the customer complete climate control without the need for ductwork in their new building.
Outdoor mini split heat pump
Indoor mini split heat pump
Family Air van who was the installing contractor
I can’t recommend Family Air enough! Fair pricing and great service! You know you are getting a good deal when your tech tells you what’s needed and what could wait. I also love that they offer a $99 maintenance plan which includes a spring and fall inspection.
Trish Couch
A homeowner in Emory, Texas contacted us when their dryer wasn't drying clothes effectively. Our technician diagnosed the issue and discovered the dryer vent pipe was completely clogged with lint buildup. We carefully removed the dryer pipe and cleaned it thoroughly. The team also climbed onto the roof to clean out the exhaust cap, which was packed with accumulated dryer lint. Both the internal pipe and external exhaust had significant blockages that were preventing proper airflow. After completing the cleaning service, the dryer is now running properly and efficiently. Regular dryer vent cleaning helps prevent fire hazards and improves your appliance's performance while reducing energy costs.
Dryer vent pipe before cleaning
Dryer vent pipe after cleaning
Dryer lent that came out of dryer pipe
A customer in Yantis, TX contacted us to install a mini split system in his metal shop. The shop had no heating or cooling before this installation. Our team installed a 2-ton Senville ductless mini split system. We also added a surge protector to guard against electrical surges that could damage the equipment. To keep everything looking clean and protected, we covered both the indoor and outdoor refrigerant lines with protective covers. The unit is now cooling the shop effectively. The customer can work in comfortable, climate-controlled conditions year-round. This type of system is perfect for workshops and garages where traditional ductwork isn't practical.
View from inside the shop after the installation
View from inside the shop before installation
View from outside of shop after the mini split has been installed.
Did a great job on installing a minisplit on my shop. I had purchase a Senville off of Amazon and I couldn't be happier. He also put a vent in an add on pantry and did a great job. Really nice guy. I would recommend
Kolby Bass
Our team completed a fall tune-up for a customer in Alba, TX who is part of our maintenance program. The heating system is turning on and off properly. However, we found two areas that need attention. First, the unit has experienced moisture problems in the past. This has caused rust on the internal components. While everything is working now, the rust will likely shorten the life of some parts. Second, we noticed the return ducts are heavily coated with dirt. This can reduce air quality and system efficiency. Family Air HVAC Services will provide an estimate to clean the ductwork and replace the rusty components. Regular maintenance helps catch these issues early. This prevents bigger problems and keeps your system running efficiently through the winter months.
This shows the dirt buildup inside the ductwork.
This shows the inside of the unit is covered in rust, everything was wet in the past and has lead to this rust.
When you need quick service and quality repairs this is the go to HVAC company. They were able to identify the issue and bring down the temps same day. Got the parts to fix the attic exhaust fans within a day also to further cool down the house. You could hang meat in here now if you wanted to in the middle of summer!
Richardson Wolfe
A Mineola, TX homeowner contacted Family Air HVAC Services for their scheduled fall heating tune-up as part of their annual maintenance plan. During the maintenance visit, our technician performed a thorough inspection of the heating system and discovered two important issues that needed attention. The inside of the heating cabinet showed signs of organic growth, which can affect air quality and system performance. The heat pump was also running slightly low on refrigerant, which could impact heating efficiency. Both findings were carefully documented and reported to the homeowner for their awareness. Our technician completed all standard maintenance procedures, including testing both normal heat and emergency heat modes. All electrical components were checked and tested to ensure proper operation. After the tune-up was finished, the heating system was running normally and providing reliable heat for the home. Regular heating maintenance helps catch potential problems early and keeps your system running efficiently throughout the winter months. This proactive approach can prevent unexpected breakdowns when you need heat the most.
full view of inside the airhandler cabinet
organic growth on wires
Josh, a very professional, punctual & personable gentleman, assessed our A/C situation. He gave us options for repair or replacement, and suggested the most cost effective for us. I recommend Family Air for your needs.
John Epps
This home in Quitman, Texas had air ducts that had never been professionally cleaned. Years of dirt and grime had built up throughout the entire duct system. This buildup can reduce air quality and make your HVAC system work harder than it needs to. Family Air HVAC Services removed each air grille to access the ductwork. We used a state-of-the-art cleaning machine with dual HEPA filtration to thoroughly clean each duct. This advanced filtration system traps all the dirt, dust, and debris as it's removed from your ducts. We also cleaned the dryer vent during this visit. The dryer vent was taken apart and thoroughly cleaned to improve airflow and safety. The homeowner will now enjoy much cleaner air throughout their home. Regular duct cleaning helps improve indoor air quality and can help your heating and cooling system run more efficiently.
One of the dirty ducts before it was cleaned.
Dryer vent before it was cleaned.
Same duct after it was cleaned.
Dryer vent during the cleaning process.
A homeowner in Alba, TX wanted to improve their indoor air quality through professional duct cleaning. Family Air HVAC Services arrived on schedule and began a thorough cleaning process. The team cleaned all grilles, supply ducts, and return ducts throughout the home. They also cleaned the dryer vent as part of the service. After completing the duct cleaning, the technicians went into the attic to air seal all the ductwork. This comprehensive approach was part of the Preferred Air Duct Cleaning package. Clean ducts help improve airflow and reduce dust and allergens circulating through the home.
Looking inside the main duct line you can see here a layer of white dust.
Looking inside the main duct line you can see here the layer of white dust has been removed.
The technician cleaning inside the duct using red vacuum hose with a brush attached to the end.
Dryer vent cleaning brush is inserted in the dryer hose and it is cleaning it out.
Our technician completed a comprehensive heating tune-up on a heat pump system in Yantis, TX. We thoroughly tested the refrigerant system across all operating modes. This included normal heating mode, defrost cycle, and emergency heat backup. During the service, we tightened all electrical connections and tested every electrical component. Our team discovered that the heating contactors were producing a loud buzzing sound when activated. While this doesn't affect current operation, we scheduled a follow-up visit to replace these components before they fail. The good news is that the system is heating properly and meeting the home's comfort needs. The heat pump is operating as designed despite the noisy contactors. Replacing these components will ensure quiet, reliable operation throughout the heating season.
A look inside the very tight and crowded electrical compartment of the heater.
Today I had a issue with the A/C unit and I called Family Air HVAC and left a message 5 minutes later I got a text back stating that they would be at the house in1 hour Mr Wallace the owner got to my house and did maintenance on my A/C unit Went over everything he did and explained the issues and even had pictures where I could see what the problem was . Now that I done business with Family Air I will always recommend them to everyone I know ( They were Honest ) that meant a lot to me . So if you need any service please give them a try.
Clifford Mcmillan
Our technician responded to a service call in Quitman, TX for a system check. After diagnosing the entire HVAC system, we found that the primary drain line was completely clogged with slime and debris. We carefully disassembled the drain line and removed all the buildup. Then we thoroughly flushed the entire line with clean water to ensure proper flow. The drain line is now clear and draining properly. After completing the drain cleaning, we verified that the rest of the unit is functioning as designed. Regular maintenance like this helps prevent water damage and keeps your system running efficiently.
Goodman heat pump located outside the house
looking inside the drain line and seeing slime and debris
looking inside the drain line and seeing it cleared out
A Grand Saline, TX facility contacted us when residents in hall 5 had no heat during cold weather. Our technicians quickly diagnosed the issue as a rusted inducer motor assembly that prevented the heating system from operating properly. Family Air HVAC Services replaced the damaged inducer motor assembly with a new unit. The heating system immediately began working again, restoring warmth to that wing of the building. The customer was extremely pleased with our fast diagnosis and repair service that got their residents comfortable again.
This is the replacement inducer assembly
This is the rusted and broken inducer motor assembly
Our technician completed a heating maintenance service on a heat pump system in Brashear, TX. We performed a thorough inspection of all system components to ensure proper operation during the heating season. The maintenance included checking refrigerant levels and testing all heating elements. We also inspected electrical components and verified thermostat operation. All systems were found to be working correctly. After our complete system check, the heat pump is heating as it should. Regular maintenance like this helps keep heating systems running efficiently and can prevent costly breakdowns during cold weather.
Looking at the outdoor heat pump.
The cover is off the outdoor heat pump and an electrical meter is around a wire and the refrigerant guages are connected.
A homeowner in Mineola, TX was struggling with one bedroom that was always uncomfortable. The room would get too hot in summer and too cold in winter. After investigating the issue, our team found the problem. The ductwork feeding that corner bedroom was too small. This caused poor airflow to the room. Family Air HVAC Services measured the bedroom carefully. We performed airflow calculations to find the right duct size for proper heating and cooling. The existing 5-inch duct was removed and replaced with a 7-inch duct. This larger duct provides much stronger airflow to the room. The improved airflow will keep the bedroom comfortable year-round.
This is the old boot with the ceiling grille removed, this was replaced with a new and larger boot
This is the new 7" collar which replaced the old 5" collar
A homeowner in Eustace, Texas contacted us after receiving an unusually high quote from another company to clean her dirty evaporator coil. Our technician performed a thorough diagnosis and confirmed that the evaporator coil did need cleaning. We provided an upfront quote that was more than half the price of the previous estimate. Our team carefully sprayed down the coil, brushed away all buildup, and rinsed it clean with water. The customer was very pleased with both our fair pricing and the quality results. Regular evaporator coil cleaning helps maintain efficient cooling and prevents costly breakdowns.
Evaporator coil before cleaning, you can see the dust and hair on the coil
Evaporator coil after cleaning, no more dust and hair.
A homeowner in Grand Saline, TX contacted us about their dining room staying cold despite the heating system running. Our technician inspected the rooftop HVAC unit and discovered it was in lockout mode. The safety system had shut down the unit because flames were rolling out of the heat exchanger area. Upon closer inspection, we found holes in the heat exchanger that were causing the dangerous flame rollout condition. This is a serious safety hazard that makes the heating system unsafe to operate. The damaged heat exchanger allows combustion gases to escape into areas where they don't belong. Family Air HVAC Services immediately shut off the unit to protect the family's safety. A heat exchanger with holes cannot be repaired and requires full system replacement. We provided the customer with a detailed estimate for a new heating system. Heat exchanger failure is a common issue in older heating systems. The metal can develop cracks or holes over time due to repeated heating and cooling cycles. When this happens, the safety controls properly shut down the system to prevent carbon monoxide exposure and fire hazards.
The roof top unit that serves the dining room, this unit needs to be replaced due to faulty heat exchanger.
A homeowner in Mineola, TX requested a fall heating tune-up for their electric heating system. Family Air HVAC Services performed a comprehensive maintenance service to ensure the system was ready for the cooler months ahead. The maintenance included checking amp draws on all electrical components to verify proper operation. All electrical connections were inspected and tightened as needed for safe, reliable performance. Each electrical component was tested to confirm it was working correctly. The technician also reprogrammed the thermostat based on the customer's preferences and replaced the air filter with a fresh one. After completing the tune-up, the electric heating system was tested and found to be heating very well. Regular fall maintenance helps electric heating systems run efficiently and catch potential issues before they become costly repairs. This proactive approach keeps your home comfortable throughout the heating season.
Airhandler lying on its side in a small attic space.
A homeowner in Alba, Texas requested a heating tune-up before the cold weather arrived. Family Air HVAC Services performed a comprehensive fall maintenance check on their heat pump system. The heat pump was running perfectly, but we discovered the emergency heat wasn't working properly. Our technician found a faulty high limit switch that was preventing the heating elements from turning on. We replaced the defective switch and tested the system. All heating elements now operate correctly. The customer was pleased we caught this issue during routine maintenance rather than during a cold snap when emergency heat would be needed most.
The top blue circle is the faulty limit switch that was replaced
A homeowner in Quitman, TX needed their heating system inspected before the cooler months arrived. Family Air HVAC Services performed a complete heat tune-up to ensure everything was ready for fall and winter. Our technician tested both normal heat and emergency heat modes during the service. All components were functioning properly at the time of inspection. Regular heating maintenance helps catch potential issues early and keeps your system running efficiently when you need it most.
Electric airhandler standing vertically inside the house.
A Grand Saline, TX homeowner called when their heating system stopped working. Our technician discovered the control board had failed, preventing the unit from igniting properly. Family Air HVAC Services replaced the faulty control board and tested the system thoroughly. The heating unit is now operating correctly and providing reliable warmth for the home.
A side by side view of the old control board and the new control board.
A homeowner in Alba, TX contacted us when their HVAC system stopped working and displayed an error code on the thermostat. Our technician arrived to find the error code was related to the indoor blower motor. After running diagnostic tests, we discovered the blower motor had failed due to a faulty control motor module. Family Air HVAC Services quickly identified the root cause of the problem and provided the customer with repair options to restore their home comfort.
This is the blower motor that is not working
A customer in Mineola, TX called us because their heater wasn't working. They had no heat in their home and needed help right away. Our technician diagnosed the problem and found that the furnace had a faulty flame sensor. This sensor is important because it tells the furnace when it's safe to keep running. When it goes bad, the furnace won't stay on. We replaced the flame sensor with a new one. After the repair, the furnace started up and stayed on properly. The sensor readings are now at the levels the manufacturer recommends. The customer was very happy that we could come out on a Sunday to fix their heating problem. We know how important it is to have heat when you need it, especially on weekends.
This is the bad part on the left and the new part on the right.
A customer in Mineola, TX called us early in the morning after their heat stopped working overnight. Our technician arrived to find the heat pump running in cooling mode instead of heating mode. After investigating, we discovered the thermostat had lost all its internal settings and reverted to factory defaults. This caused the system to switch modes unexpectedly. We reprogrammed the thermostat with the correct settings, and the heat began working immediately. While on site, our team also cleaned up some loose wiring connections and performed a complete system test. We checked the heat pump operation, emergency heat function, and defrost cycle to ensure everything was working properly. The customer was pleased with the quick repair and decided to enroll in our maintenance program. Regular maintenance will help prevent similar issues and keep their heating system running smoothly throughout the winter months.
This is the airhandler unit located in the attic.
A homeowner in Quitman, TX knew they had a refrigerant leak and was ready to get it repaired. Our technician went out and was able to pinpoint the exact location of the leak. We completed the repair and then pressure tested the entire system to ensure the fix was holding properly. The pressure test confirmed the repair was successful. We then pulled a vacuum on the system and recharged it with the proper amount of refrigerant. The air conditioning unit is now working as intended. The customer was very happy they didn't have to replace their entire system and could get their cooling restored with a targeted repair.
Electric airhandler standing vertically inside the house.
A customer in Alba, Texas called us because their heat pump wasn't heating properly. Our technician arrived and quickly found the problem. The coil sensor had come loose from the evaporator coil. This loose connection was causing the defrost cycles to run incorrectly, which prevented proper heating. We securely reattached the coil sensor to its proper position. After completing the repair, we tested the system to make sure everything was working correctly. The heat pump now cycles through its heating and defrost modes as designed. The customer was pleased with the quick diagnosis and repair.
Cover off the outdoor heat pump
Residents in hall 5 were experiencing no heat from their heating system. Our technician arrived in Grand Saline, Texas to diagnose the problem. We found the heating unit was in lockout mode, preventing it from operating normally. We removed the faulty component and thoroughly cleaned it out. Once we completed the repair, the unit immediately turned back on and began heating properly. The residents now have reliable heat again, and everyone is much more comfortable.
This shows the unit was was not working which was located on the roof of the bulding.
Our team performed a fall tune-up on a heat pump system in Quitman, TX to prepare it for the winter season. We ran comprehensive tests on the entire system and checked all electrical components to ensure proper operation. The heat pump is now ready to provide reliable heating throughout the cold months ahead. Regular seasonal maintenance like this helps prevent unexpected breakdowns and keeps your system running efficiently when you need it most.
Testing the outdoor heat pump and getting it ready for winter
Our technician completed a comprehensive fall tune-up on a heat pump system in Alba, TX to prepare it for the winter season. We thoroughly tested the unit in normal heat mode, emergency heat mode, and the defrost cycle to ensure optimal performance. During the maintenance service, we checked all electrical components and found them operating properly. The refrigerant levels were within normal range, and the unit was heating effectively. Our complete inspection revealed no issues with the system. Regular seasonal maintenance like this helps ensure your heat pump runs efficiently throughout the colder months. It also helps identify potential problems before they become costly repairs.
Our team completed a comprehensive winter heating tune-up for a homeowner in Quitman, TX. We performed a thorough inspection of their propane gas furnace to ensure safe and efficient operation throughout the cold months. During the service, we checked all electrical components and connections for proper operation. We replaced the air filter with a fresh one to maintain good airflow and indoor air quality. Our technician inspected the motor and heat exchanger for any signs of wear or damage. We tested the flame sensor and run capacitor to make sure they were functioning correctly. Safety is our top priority, so we carefully verified that the gas was burning safely and efficiently. We also cleaned out the furnace and burner compartment to remove any dust or debris that could affect performance. After completing all maintenance tasks, we tested the system to confirm it was heating properly. The furnace is now running as intended with no issues detected. Regular tune-ups like this help prevent unexpected breakdowns and keep heating systems running efficiently all winter long.
A homeowner in Chandler, TX was dealing with extremely high humidity levels throughout their home and attic space. The excess moisture created conditions for mold growth in both areas. A third-party mold test confirmed two different types of mold were present in the home and foam-insulated attic. Family Air HVAC Services was called to identify the source of the humidity problem and help improve the indoor air quality. Our inspection revealed several issues working together to create the moisture problem. The air conditioner was not operating properly. The home had no dehumidification system in place. Bathroom exhaust fans were venting humid air directly into the attic instead of outside. The spray foam insulation in the attic had gaps and missing sections. This was a newer home, so we prepared detailed estimates for the necessary repairs. The homeowner plans to submit these to their builder to seek reimbursement before moving forward with the work. Addressing all these issues together will help control humidity levels and prevent future mold growth.
A homeowner in Alba, Texas called because their HVAC system's blower motor wouldn't turn off. The heating and air conditioning functions were working normally, but the indoor fan kept running continuously. Our Family Air HVAC Services technician diagnosed the problem as a failed internal control board in the X13 indoor blower motor. This type of motor failure prevents the system from receiving proper shutdown signals. When the internal board fails, the motor loses its ability to cycle on and off as needed. The solution requires replacing the entire blower motor assembly. This repair will restore normal system operation and prevent the motor from running constantly, which saves energy and reduces wear on other system components.