Our team responded to a service call in Point, TX for an air conditioning system that wasn't cooling properly. During our inspection, we discovered that the 20-year-old unit had multiple burned-out components that had failed over time. Given the age of the system and the style of parts needed, repairs would have been very costly for such an older unit. We presented several replacement options to the homeowner and helped them choose the best solution for their specific needs and budget. Our technicians completely replaced both the indoor and outdoor units with a new, efficient system. We also installed surge protection equipment to help safeguard the new investment from electrical damage. The new air conditioning system is now cooling the building excellently and should provide many years of reliable comfort.
The new condenser
The new furnace and evaporator coil
Joshua and his team were amazing! They showed up for a repair, we decided to just replace the whole unit. He managed to get everything in quickly and installed in just one day! Very helpful throughout the whole process. Very impressed!
Sarah Thomas
A customer in Grand Saline, TX contacted us because one area of their building had stopped cooling. When our technician arrived, the system was running but not doing its job. After a closer look, the cause was clear — the unit was heavily clogged with dirt and debris. This system was only two years old, but it had already built up enough grime to block proper airflow. That buildup forced the unit to run continuously without ever cooling the space it was supposed to serve. Our technician fully disassembled the unit and cleaned it thoroughly from the inside out. Once the cleaning was complete, the system responded right away. Cool air began flowing to the affected area almost immediately. This is a good reminder that even newer systems need attention. Dirt and debris don't wait for a system to age before causing problems. Regular maintenance can catch this kind of buildup early and keep your system running the way it should.
condenser coils being washed from inside out
dirt coming off the condenser coils being cleaned
A nursing home in Grand Saline, TX reached out with a concern — the roof didn't look right. Our technician went out to take a closer look and quickly identified the problem. The condensate line on the air conditioning unit had broken, allowing water to drip continuously onto the roof. Over time, that steady dripping water had caused visible growth and damage to the surface. We repaired the broken PVC pipe and restored proper drainage. Water now flows where it should — directly into the vent stack. The roof is no longer taking on water, and the facility can operate without that ongoing risk of moisture damage.
broken pvc pipe draining on roof causing organic growth and damage to shingles
repaired pvc pipe
A homeowner in Mineola, TX called us with a frustrating problem — the house simply would not cool down in the afternoon, no matter how long the air conditioner ran. Our technician headed out to investigate and quickly found the culprit. Up in the attic, there were large gaps and holes on the return side of the duct system. Instead of pulling in conditioned air, the system was drawing in scorching hot attic air. Attic temperatures in East Texas summers can easily climb to 130°F or higher in the afternoon. When your system is pulling in air that hot, no air conditioner can keep up. We sealed all of the return air leaks thoroughly and then ran a full system test to confirm everything was working as it should. The unit is now performing the way it was designed to — cooling the home efficiently, even during the hottest part of the day. If your home in Mineola, TX struggles to stay cool in the afternoon, duct leaks on the return side are a common cause that often goes overlooked. It is worth having a technician check your ductwork before assuming the air conditioner itself is the problem.
sealed the hole using mastic seal
hole in metal plenum sucking in hot attic air
A homeowner in Quitman, TX called us because one of their air conditioning units had stopped working. Our technician quickly diagnosed the problem — a failed dual run capacitor. This small but critical component allows the compressor and fan motor to start and run properly. When it fails, the system simply won't operate. Family Air HVAC Services replaced the dual run capacitor and performed a full check of the system to make sure everything else was in good shape. The unit was back up and running, cooling the home properly before we left. If your air conditioner suddenly stops working, a faulty capacitor is one of the most common causes. Catching and fixing it quickly helps prevent further damage to the system.
This shows the failed capacitor on the left and the new capacitor installed on the right
A homeowner in Grand Saline, TX noticed that every afternoon their house would get uncomfortably warm. Their air conditioner was running but simply could not keep up with the heat. They gave us a call to find out why. After a thorough diagnostic, the technician found the condenser coil was completely clogged with dirt and debris. When the condenser coil is blocked like this, air cannot flow through the system properly. Without that airflow, the unit cannot release heat and cool the home effectively. The technician cleaned the condenser coil and cleared away all the built-up dirt. Once the coil was clean, the system was tested again. The air conditioner was back to cooling the home as it should. Family Air HVAC Services followed up with the homeowner a few days after the visit. They reported the system was cooling properly and they were very happy with the results. If your air conditioner struggles to keep up on hot afternoons, a dirty condenser coil could be the cause. Regular maintenance can help prevent this issue and keep your system running efficiently all summer long.
washing dirt off the condenser coil from the inside out.
A homeowner in Yantis, TX called us because their air conditioner had stopped working. When our technician arrived, the problem turned out to be a loose wire that had slipped off a spade terminal. That small disconnect was enough to shut the whole system down. The technician repaired the wire end to ensure it would stay securely connected to the terminal. Once the repair was complete, the air conditioner came right back on without issue. Family Air HVAC Services then performed a full system check to make sure everything else was working properly. No other problems were found at that time. This is a good reminder that even a minor electrical connection issue can bring your entire cooling system to a halt. If your air conditioner suddenly stops working, it is always worth having a professional take a look before assuming the worst.
Repaired one of the red wires which had come loose
A customer in Emory, TX contacted us because both of their air conditioning units had stopped working. Our technician arrived and got straight to diagnosing the problem with each system. The first unit had a failed run capacitor. This small but important component helps the compressor and fan motors start and run properly. We replaced the capacitor, and the unit powered back up and began cooling the space again. A full check of the rest of the system showed no other issues. The second unit had a different problem — an extremely dirty evaporator coil. A clogged coil blocks airflow and prevents the system from transferring heat efficiently. We removed the access panels to reach the coil and started the cleaning process. First, we brushed away the heavier buildup. Then we applied a foaming coil cleaner to loosen and flush out the finer debris. Finally, we rinsed the coil thoroughly with water until it was clean and clear. After completing both repairs, each unit was running properly and cooling as expected. If your air conditioner isn't keeping up in the East Texas heat, don't wait — a quick inspection can often catch small issues before they turn into bigger problems.
Evaporator coil before cleaning, you can see the black grime on the coil
Evaporator coil after cleaning, no more black grime
Our technician recently completed a ductless mini-split installation for a customer in Alba, TX. We handled the full installation process from start to finish. Once the unit was in place, we performed a pressure test to confirm there were no refrigerant leaks. After passing the leak check, we started up the system and ran a thorough test to make sure everything was working properly. The customer was happy with the results and pleased with how the installation turned out. If you're considering a ductless mini-split for your home in Alba or the surrounding area, our team is ready to help.
New mini split installation mounted on the wall.
A homeowner in Yantis, TX scheduled their spring tune-up to keep their air conditioning system running smoothly. Family Air HVAC Services performed a comprehensive maintenance service on the unit. The technician replaced the air filters and tested all electrical components to ensure safe operation. They checked refrigerant levels and took amp draws to verify the system was running efficiently. The condensing unit received a thorough wash-down to remove dirt and debris. After completing all maintenance tasks, the system is operating as designed and ready for the cooling season ahead.
This shows the a/c unit being washed, the brown water is actually dirty being pushed and cleaned out of the unit.
Did a great job on installing a minisplit on my shop. I had purchase a Senville off of Amazon and I couldn't be happier. He also put a vent in an add on pantry and did a great job. Really nice guy. I would recommend
Kolby Bass
A customer in Quitman, TX called because their air conditioning unit had stopped running. Our technician diagnosed the issue and found that the dual run capacitor had failed. This is a common part that helps both the compressor and fan motor start and run properly. Once it fails, the system simply won't operate. Family Air HVAC Services replaced the dual run capacitor and performed a full check of the rest of the system. No other issues were found. The unit was up and running again and cooling the home as expected. If your AC stops working in Quitman or the surrounding area, a failed capacitor is one of the first things to check. It's a straightforward repair that can get your system back on track quickly.
I have had Josh out to the house a couple of times with issues with our 20+ year old AC unit. Both times he was able to get it operating again at a very reasonable price when we admittedly need a new unit, but don’t have the budget for right now. He is A very friendly, honest, and capable, HVAC technician.
Lee Hammond
A long-term care nursing home in Grand Saline, Texas needed a full inspection of their HVAC systems. Family Air HVAC Services completed a thorough maintenance visit on all units at the facility. Our technician disassembled each unit and cleaned the condenser coils. Every system received a full electrical component check. Refrigerant levels were tested and verified. Temperature drops across the evaporator coils were measured to confirm proper performance. Belts and motor bearings were also inspected on each unit. Any components that were at risk of causing immediate failure were replaced on the spot. After the visit, all units were confirmed to be operating properly. Routine HVAC maintenance is especially important in facilities like nursing homes, where reliable heating and cooling directly affects the comfort and safety of residents. Staying ahead of potential issues helps avoid unexpected breakdowns and costly emergency repairs.
A look at the belt and pulley system
Looking at the evaporator coil behind the air filters
This customer in Mineola, TX was due for their regular air conditioner maintenance visit. Family Air HVAC Services performed a thorough inspection of all the major components. That included checking the electrical connections, inspecting the motors, washing down the condenser coils, clearing the condensate drain, and replacing the air filters. During the maintenance, our technician discovered a control board that was beginning to fail. Catching this early made a big difference. We replaced the board before it could cause a breakdown, saving the customer from a potential loss of cooling on a hot Texas day. With the new board in place and maintenance complete, the unit is running like new again. Regular maintenance visits like this one are the best way to catch small problems before they become expensive repairs.
This shows a comparison of the good board vs the old board, you can see the burning spots around the resistors.
This shows the back of the board burnt.
A homeowner in Yantis, TX called us because their system had stopped cooling. Our technician visited the property and quickly diagnosed the problem — the system was critically low on refrigerant. After a closer look, we found that the unit was over 20 years old and still relied on older refrigerant that is no longer in common use. Recharging it would have been a short-term fix at best. With that in mind, the customer decided that a full replacement made more sense than an ongoing repair cycle. We scheduled the installation for the very next day. Our team removed the aging equipment and installed a new, modern air conditioning system. The new unit runs on current refrigerant, meets today's efficiency standards, and is built to provide reliable cooling for many years ahead. If your system in Yantis, TX is aging, low on refrigerant, or struggling to keep up, we can help you evaluate your options and find the right solution for your home.
Old unit has been removed, new unit is sitting on the trailer
New package unit installed
A homeowner in Lindale, TX reached out to have their air conditioning unit inspected and tested. Our technician arrived and found two clear issues right away. The unit had significant buildup of dirt and debris, and the system was low on refrigerant. We carefully disassembled the unit and gave it a thorough cleaning. Once that was complete, we recharged the refrigerant to the manufacturer's specified levels. After the service was finished, the system was cooling efficiently and performing the way it should. Regular maintenance like this can help catch small problems before they turn into costly repairs — and keep your home comfortable through the Texas summer heat.
The unit taking apart and bleing cleaned
Taking the amp draws with an amp meter
A homeowner in West Tawakoni, Texas reached out for a quote to replace their central air conditioning system. Our technician visited the home, inspected the existing equipment, took the necessary measurements, and provided a detailed estimate. The customer approved the estimate and decided to move forward with the full replacement. Family Air HVAC Services replaced both the indoor and outdoor units and ran new copper refrigerant lines throughout the system. The installation went smoothly, and the customer was very pleased with the results. If your central air conditioner is aging or failing, a full system replacement can improve comfort, efficiency, and reliability for years to come.
new outdoor heat pump
new indoor airhandler in closet
A homeowner in Lindale, TX called us because their air conditioner wasn't cooling well and was making an unusual noise. Our technician arrived and quickly found two issues behind the problem. First, the system was low on refrigerant. A properly working AC unit should produce air that is 15 to 20 degrees cooler than the air it pulls in. This unit was only achieving a 10-degree difference, which explained why the home wasn't getting cool enough. Second, the condenser fan motor bearings were worn and failing. This was the source of the loud noise the customer had been hearing. We recharged the system with the correct amount of refrigerant and replaced the condenser fan motor. After the repairs, the unit was cooling much more effectively and the noise was completely gone. The customer was pleased with the results. If your AC in Lindale, TX isn't cooling like it should — or you're hearing strange sounds from your unit — it's worth getting it checked before the problem gets worse.
This is a view entering the property
A look at the blower motor inside the unit
A Yantis, TX homeowner scheduled their annual spring tune-up to keep their system running smoothly heading into the warmer months. Family Air HVAC Services completed a thorough maintenance visit to make sure everything was in good shape. The technician treated the drain line and drain pan to prevent clogs and buildup. All electrical connections were tightened and tested, and key electrical components were checked for proper operation. The refrigeration system was also inspected and tested to confirm it was performing correctly. To wrap things up, the unit was disassembled and cleaned inside and out. By the end of the visit, the system was running great and the customer was all set for the season ahead.
Checking components inside the unit in attic.
Checking outdoor unit and cleaning.
A homeowner in Point, TX called us after noticing their air conditioner was no longer cooling properly. Our technician arrived and performed a full diagnostic to find the root cause. The system was found to be low on refrigerant. We added the correct amount of refrigerant based on the system's data tag, operating pressures, and subcooling measurements. After the recharge, the supply air temperature dropped from 74°F down to 64°F — a clear sign the system was cooling much more effectively. The homeowner was informed that a refrigerant leak test would be the recommended next step. However, they chose to hold off on that service for now, as they are currently considering whether to replace the system entirely. We respect that decision and are happy to help when they are ready to move forward — whether that means a leak test or a full system replacement consultation.
Outdoor unit where we added refrigerant
A picture of the indoor unit that sits roughly 10 feet in the air on a platform
A customer in Alba, TX needed a ductless mini split installed in a new building. Before any work began, we evaluated the space and determined the correct system size for the application. We walked the customer through the full installation plan and answered any questions before moving forward. Once we had the go-ahead, Family Air HVAC Services installed a new heat pump ductless mini split system. After the unit was in place, we pressure tested all connections to confirm there were no refrigerant leaks. We also installed a safety disconnect and added surge protection to help guard the system against electrical damage. The final step was pulling a deep vacuum on the refrigerant lines. This is a critical part of any proper mini split installation. It removes moisture and air from the system, which helps ensure reliable performance and a longer equipment lifespan. The system was verified to be operating correctly before we left the job site. Customer is very pleased with the outcome.
This is the outdoor heat pump with a surge protector on the disconnect
Indoor unit, very clean installation.
A homeowner in Emory, TX was in the middle of a home remodel and needed a full air conditioner replacement. Our technician visited the home to consult with the customer and take measurements. This helped us find the right system for the home's size and cooling needs. We removed the old unit and installed the new one as part of the same visit. Once the installation was complete, we tested the system to confirm it was cooling properly before leaving the job site.
New outdoor unit
New indoor unit inside the mobile home
We received an evening service call around 7:15 PM from a homeowner in Mineola, TX whose air conditioning unit had stopped working. Our technician arrived at 8:00 PM the same day to diagnose the problem. We quickly identified that the dual run capacitor had failed, which prevented the outdoor unit from starting. Our team replaced the faulty capacitor and restarted the system. We performed a complete inspection of the entire unit to ensure no other components had issues. The air conditioner is now cooling properly again. The customer was very pleased with our quick response and successful repair.
old rusty failed capacitor
new replacement capacitor about to go in.
A customer in Mineola, TX reached out over the weekend after their air conditioner stopped working. Our technician responded quickly to get things back on track. After inspecting the system, we found that the dual run capacitor had failed. The run capacitor helps the compressor and fan motor start and run efficiently. When it fails, the unit simply won't cool your home. We replaced the faulty capacitor and also cleaned the condenser coil while we were there. A dirty condenser coil can reduce efficiency and put extra strain on the system, so keeping it clean is an easy way to protect your investment. With those steps complete, the unit was back to cooling properly. If your AC stops working — especially on a hot Texas weekend — don't wait it out. Quick service can often prevent a small problem from turning into a much larger repair.
dual run capacitor which caused the unit to stop cooling
Our technician responded to a service call for a heating unit that wasn't working in a Grand Saline, TX nursing home facility. After performing a complete diagnostic, we found that both the gas valve and ignition board had failed. We replaced both components and restored heat to the unit. Our team tested the full heating cycle to ensure everything was working properly. The heating system is now operating as intended and providing reliable comfort for the facility.
Hall 2 unit on roof with panels taken off.
Inside the heating section of the system showing the old and new gas valve.
Our technician responded to a no-cooling call at the post office in Point, TX. After inspecting the system, we found that the dual run capacitor had failed. This small but critical component is responsible for helping both the compressor and fan motor start and run properly. When it fails, the entire unit can stop working altogether — which is exactly what happened here. We replaced the faulty capacitor and then performed a full check of the rest of the system to make sure nothing else was contributing to the problem. Everything checked out, and the unit was back up and cooling before we left. If your air conditioner suddenly stops running in the Point, TX area, a failed capacitor is one of the most common causes. It's a straightforward repair when caught early, and it can prevent bigger, more expensive damage down the road.
Failed run capacitor
A Mineola, TX homeowner wanted their air conditioning system looked over before the summer heat set in. Family Air HVAC Services performed a spring tune-up on the unit to make sure everything was running properly heading into the warmer months. During the tune-up, we cleaned the outdoor condenser coil to improve airflow and efficiency. We checked the refrigeration cycle to confirm the system was cooling correctly. All electrical components were tested, and every electrical connection was inspected and tightened. We also replaced the air filter to help maintain good airflow and indoor air quality. After the service, the unit was cooling well and operating as it should. A seasonal tune-up like this is a great way to catch small issues early and keep your system running efficiently all summer long.
Gauges connected to the refrigerant ports and electrical meter taking amp draws.
A homeowner in Alba, TX called after noticing water dripping through the ceiling. The source turned out to be the air conditioner's main condensate drain line. Over time, sediment can build up inside the line and cause a clog. When that happens, water has nowhere to go — and it can end up causing real damage to your ceiling and home. Family Air HVAC Services accessed the condensate line and cleared the clog using high-pressure nitrogen. This method is effective at breaking through stubborn buildup and restoring proper drainage. During the visit, the technician also noted that the system was missing an emergency drain pan. An emergency drain pan sits beneath the air handler and catches any water that escapes if the primary drain line clogs again. Without one, there's nothing standing between a clogged line and a damaged ceiling. We recommend that every attic-mounted unit have both an emergency drain pan and water cutoff switches installed. The cutoff switches automatically shut the system off if water starts to rise in the pan. Together, these two components can prevent costly water damage down the road. After clearing the line, the technician ran water through it to confirm it was draining correctly. By the end of the visit, the system was draining properly again.
This is the unit that was not draining properly.
Our customer contacted us when their mini split system stopped cooling their Alba, TX home. When our technician arrived, we discovered the unit had completely lost its refrigerant. We performed a thorough leak test and found that the copper fittings were leaking. Our team cut out the damaged copper fitting and re-flared the copper line to create a proper seal. We then pressure tested the repair to confirm it was working correctly. After pulling a vacuum on the refrigerant lines, we added the correct amount of new refrigerant to the system. The mini split is now cooling effectively again.
Repairing the copper using a flaring tool
Bubbles coming out from the brass indicating a leak
Our team recently helped new homeowners in Alba, Texas get their HVAC system ready for the warmer months ahead. When you move into a new home, it's important to have your air conditioning system professionally serviced to ensure it's running safely and efficiently. We performed a comprehensive spring tune-up on their air conditioning system. Our technician thoroughly tested all electrical components to make sure they were functioning properly. We checked the refrigerant levels and measured the temperature drop across the evaporator coil to verify optimal cooling performance. The condenser coils received a thorough cleaning to remove any dirt and debris that could reduce efficiency. After completing all maintenance tasks, we confirmed that everything was working exactly as the manufacturer intended. The system is now running very well and ready to keep this Alba family comfortable all season long. Regular maintenance like this helps prevent costly breakdowns and keeps your energy bills lower.
An inside look at the electrical compartment of a variable speed system.
A homeowner in Alba, Texas called us when their mini split system stopped working completely. Our technician arrived and discovered that all the refrigerant had leaked out of the unit. We quickly found the source of the leak and made the necessary repair. After fixing the problem, we pressure tested the entire system to make sure there were no other leaks hiding anywhere. Next, we pulled a vacuum on the system to remove all air and moisture from the refrigerant lines. This step is crucial for proper system operation. We then recharged the system with the correct amount of refrigerant. Once everything was back together, we tested the mini split to confirm it was cooling properly again. The system ran perfectly, and the customer was very happy with our work.
The bubbles show where the system was initially leaking