Testimonials

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Our customers really like us! But don’t take our word for it. Here are some actual reviews posted by our customers on the web.

If YOU are a satisfied customer, we invite you to click the "thumbs up" icon to review your experience with our business. Thank you!

Great service! Installed 6 mini splits on our new commercial building. Will definitely use for all of our HVAC needs.

Jason Burson
TO

Family air is just like family they came in got the job done and treated us like family. These are wonderful.

Thomas Owens
JE

Josh, a very professional, punctual & personable gentleman, assessed our A/C situation. He gave us options for repair or replacement, and suggested the most cost effective for us. I recommend Family Air for your needs.

John Epps
PF

Super Customer Service. Explained how to set all gadgets and operate efficiently. Quick and reasonable

Penny Fiedler
KD

Josh was on time. He was very knowledgeable and left me with peace of mind. Definitely look into getting the spring&fall maintenance contract!

New customer review, posted within the last 2 monthsKaylie Droddy

Josh was great! He came to my house, quickly found the issue and gave options, all of wich were fairly priced out. I highly recommend Josh and his company they make you feel like family and see you as such. Unlike most of these big box companies who just see you as money signs.

Juancarlos Urbina
JJ

I’ve been needing my dryer vent cleared out for about 20 years (no exaggeration). Joshua just happened to be sitting in his van at the post office and I noticed on the van it said dryer vent service. I spoke to him and he agreed to do the job even though it hadn’t been done in 30 years. He was very friendly and followed through on everything he said. Just a really nice guy. He didn’t complain about 30 years of crud that he removed from the vent! I was super happy with the job he did, with the price, and with him in general. I know this was a small job compared to A/C service, but it meant a lot to me. I highly recommend this business!

Jody Johnston
ZB

Top notch customer service and affordable prices make Family Air my go to company for any and all of my Heating and Cooling needs !

Zak B.

When it comes to HVAC, being licensed by the state isn’t always enough. You want someone who is able to truly diagnose the problem and resolve it without wasting your time or money. Family Air is a company that is passionate about their trade and always doing the right thing. My last encounter with them involved a unit that was leaking freon slowly due to age. My home insurance company said “it just needs its annual recharge” like I had done before. I chose to call Family Air for a second opinion and confirmed that I was time for a new unit. Not only did I have my insurance company revert their original call out charge; I also got a new unit! If you want expert knowledge and service, give Family Air a call!

Jerry Satterfield
Tyler, TX