Testimonials

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Our customers really like us! But don’t take our word for it. Here are some actual reviews posted by our customers on the web.

If YOU are a satisfied customer, we invite you to click the "thumbs up" icon to review your experience with our business. Thank you!

KD

Josh was on time. He was very knowledgeable and left me with peace of mind. Definitely look into getting the spring&fall maintenance contract!

New customer review, posted within the last 2 monthsKaylie Droddy

Great service! Installed 6 mini splits on our new commercial building. Will definitely use for all of our HVAC needs.

Jason Burson
TO

Family air is just like family they came in got the job done and treated us like family. These are wonderful.

Thomas Owens
JE

Josh, a very professional, punctual & personable gentleman, assessed our A/C situation. He gave us options for repair or replacement, and suggested the most cost effective for us. I recommend Family Air for your needs.

John Epps

I can confidently speak to the character of the family behind the business. They are some of the most hard-working, honest, and dependable people I know. Whether the task is big or small, they shoot it straight and do everything with integrity. I’ve seen firsthand how willing they are to help others. If you’re looking for a company you can trust, where professionalism meets heart, Family Air is exactly that. I highly recommend their services!

Kaitlynn Neal
Emory, TX

I can’t recommend Family Air enough! Fair pricing and great service! You know you are getting a good deal when your tech tells you what’s needed and what could wait. I also love that they offer a $99 maintenance plan which includes a spring and fall inspection.

Trish Couch
RH

Joshua did our mini split motor replacement. Prompt, courteous, Professional and all around nice guy! Respectful, clean work ethics, and took the extra step to explain things about the unit. HIGHLY recommended!

Rob Hon
MG

Josh did an amazing job. Researched a solution and figured out a simple implement. I highly recommend Family Air.

New customer review, posted within the last 2 monthsMario Giovannitti

Great experience! Called and they came out the same day and was able to restore our heat! Will be recommending!

Angela Huff

When it comes to HVAC, being licensed by the state isn’t always enough. You want someone who is able to truly diagnose the problem and resolve it without wasting your time or money. Family Air is a company that is passionate about their trade and always doing the right thing. My last encounter with them involved a unit that was leaking freon slowly due to age. My home insurance company said “it just needs its annual recharge” like I had done before. I chose to call Family Air for a second opinion and confirmed that I was time for a new unit. Not only did I have my insurance company revert their original call out charge; I also got a new unit! If you want expert knowledge and service, give Family Air a call!

Jerry Satterfield
Tyler, TX